Concierge support

Talk to Urbance in minutes

Chat with Urbie for instant answers, book a priority callback, or email the team. Calm, clear support—just message or call Urbance.

Chat with Urbie Email us

Prefer email? Reach us at support@urbance.com

"Hey, I'm Urbie. I can start your chat and loop the team in fast if you prefer a call."

Pick how you want to reach us

Short wait times, concise updates, and polite follow-through. Choose the lane that fits your day.

💬

Instant answers, file uploads, and effortless handoff to call or email without losing context.

Start chat

✉️

Send details, photos, or receipts. We reply within one business day.

Email us

📞

Schedule a calm, focused callback. We confirm time and share notes after.

Fast answers to common questions about booking, timing, and payments.

How fast do you respond? ⌄

Chat is instant. Email replies within one business day. Priority callbacks happen within two hours during business hours.

Can I reschedule or cancel? ⌄

Yes. We confirm changes over chat or email. Same-day changes may have a fee depending on provider travel and prep.

Do you serve my area? ⌄

We currently cover Metro Vancouver, including Vancouver, Burnaby/New West, Surrey, Richmond, and Tri-Cities. More areas are coming.

How do payments work? ⌄

We hold your payment after booking and only capture when the work is confirmed complete. You get a receipt and line-item breakdown.

What if something goes wrong? ⌄

Tell us within 72 hours. We triage, coordinate fixes, and follow up with options like rework, credits, or refunds per policy.

Start with Urbie, or jump straight to chat, email, or a scheduled call with Urbance.

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