Last Updated: January 2025
Safety & Liability Disclaimer
This document outlines the liability and safety framework for Urbance services. All parties involved in our platform agree to the terms outlined herein.
Professional Standards
All service professionals on Urbance are required to:
- Maintain valid insurance coverage where applicable
- Hold appropriate licenses and certifications for their trade
- Follow industry-standard safety practices
- Comply with all federal, provincial, and local regulations
- Conduct background checks and screening
Customer Responsibilities
Customers agree to:
- Provide safe and secure access to their premises
- Disclose any hazardous conditions or materials
- Ensure no unauthorized persons interfere with service delivery
- Provide accurate information about the scope of work
- Verify professional credentials before service begins
Scope of Liability
Urbance liability is limited to:
- Direct damages caused by our platform negligence only
- Maximum liability: amount paid for the specific service
- Service professionals are responsible for their own conduct and work quality
- We are not liable for injury, property damage, or consequential losses
Insurance Coverage
All service professionals on Urbance maintain liability insurance. Customers should:
- Request proof of insurance before service begins
- Document any damages with photos and written notes
- Report damage claims within 24 hours of service completion
- Provide all supporting documentation for damage claims
Background Checks
Urbance conducts thorough background screening of all professionals, including:
- Criminal history verification
- Reference checks from previous employers
- License and certification verification
- Ongoing compliance monitoring
Health & Safety Protocols
All service professionals follow strict health and safety protocols:
- Personal protective equipment (PPE) when required
- Bloodborne pathogen training and certification
- Safe handling of chemicals and hazardous materials
- Compliance with WorkSafeBC requirements
Incident Reporting
Any incidents, injuries, or property damage must be reported:
- To Urbance within 24 hours of incident
- With detailed description of what occurred
- With photographic evidence if applicable
- With contact information for any witnesses
Dispute Resolution
For safety or liability disputes:
- Report the issue within 24 hours of service completion
- Urbance will investigate and mediate between parties
- We reserve the right to deny claims filed after 30 days
- Unresolved disputes may be pursued through legal channels
Assumption of Risk
By using Urbance, you acknowledge:
- All home services carry inherent risks
- You have the opportunity to ask questions before work begins
- You understand professional recommendations about your home
- You accept responsibility for your final decisions about service
Compliance with Law
All services must comply with applicable laws, including:
- British Columbia Building Code
- Electrical Code and standards
- Plumbing Code and regulations
- WorkSafeBC requirements
- Local bylaws and permit requirements