Governing your use of the Urbance platform and marketplace services.
Last Updated: January 2025
These Terms of Service govern your use of the Urbance platform and the services offered through it. By accessing or using Urbance, you agree to be bound by these terms. If you do not agree to these terms, please do not use our service.
Urbance is a marketplace platform that connects customers with service professionals. We do not provide the services ourselves but facilitate connections between customers and independent contractors.
To use Urbance, you must:
When you create an account, you agree to:
Booking a service through Urbance constitutes a binding contract. All payments are processed through our secure payment system. You acknowledge that:
All parties agree to conduct themselves professionally and respectfully. Prohibited conduct includes:
Urbance is provided "as-is" without warranties. To the maximum extent permitted by law:
Any disputes arising from service delivery should be reported within 24 hours. We will work to resolve issues through our dispute resolution process. For unresolved disputes, you may pursue legal action in accordance with applicable law.
We reserve the right to modify these terms at any time. Continued use of Urbance constitutes acceptance of modified terms.
These terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.
For questions about these terms, please contact us at hello@urbance.ca or through our contact page.
Questions? Contact us at hello@urbance.ca or visit our Contact page.