Terms of Service

Last Updated: January 2025

Introduction

These Terms of Service govern your use of the Urbance platform and the services offered through it. By accessing or using Urbance, you agree to be bound by these terms. If you do not agree to these terms, please do not use our service.

Service Description

Urbance is a marketplace platform that connects customers with service professionals. We do not provide the services ourselves but facilitate connections between customers and independent contractors.

• Urbance is a platform provider, not a service provider
• All service professionals are independent contractors
• Customers are responsible for verifying service quality and professional credentials

User Eligibility

To use Urbance, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Have authority to enter into agreements
• Comply with all applicable laws and regulations

Account Registration

When you create an account, you agree to:

• Provide truthful and accurate information
• Maintain the confidentiality of your password
• Accept responsibility for all activities under your account
• Notify us immediately of unauthorized access

Booking and Payments

Booking a service through Urbance constitutes a binding contract. All payments are processed through our secure payment system. You acknowledge that:

• You are responsible for payment in full for services rendered
• Cancellations made 24 hours in advance may be refunded
• Late cancellations may incur fees
• Payment disputes must be reported within 30 days

Service Conduct Standards

All parties agree to conduct themselves professionally and respectfully. Prohibited conduct includes:

• Harassment or discrimination of any kind
• Damage to property
• Violation of privacy
• Illegal activity

Liability Limitations

Urbance is provided "as-is" without warranties. To the maximum extent permitted by law:

• We are not liable for service quality provided by contractors
• We are not liable for damages exceeding the amount paid for the service
• We are not liable for indirect or consequential damages

Dispute Resolution

Any disputes arising from service delivery should be reported within 24 hours. We will work to resolve issues through our dispute resolution process. For unresolved disputes, you may pursue legal action in accordance with applicable law.

Modification of Terms

We reserve the right to modify these terms at any time. Continued use of Urbance constitutes acceptance of modified terms.

Governing Law

These terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.

Contact

For questions about these terms, please contact us at hello@urbance.ca or through our contact page.