Last Updated: January 19, 2026
Our Commitment to Accessibility
Urbance is dedicated to providing an inclusive, accessible platform for customers and service professionals of all abilities. We are committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Accessibility is an ongoing effort, and we continuously work to improve the accessibility of our website, mobile app, and services.
Website & Platform Accessibility
We have designed our website and booking platform with accessibility in mind:
- Keyboard Navigation: All interactive elements are accessible via keyboard.
- Screen Reader Compatibility: Our site is tested with popular screen readers (JAWS, NVDA, VoiceOver).
- Alt Text: Images include descriptive alt text for users who rely on screen readers.
- Color Contrast: Text and interactive elements meet WCAG AA contrast ratios.
- Resizable Text: Text can be resized up to 200% without loss of functionality.
- Clear Navigation: Consistent, intuitive navigation structure across all pages.
- Form Labels: All form fields have clear, descriptive labels.
Service Accessibility
We want everyone to be able to book and receive home services with ease:
For Customers with Disabilities
- Communication Options: Book via web, chat, or voice call with Urbie AI. We accommodate communication preferences.
- Special Instructions: Use the booking notes field to communicate accessibility needs (e.g., "Please ring doorbell, as I am hard of hearing" or "Service dog on premises").
- Flexible Scheduling: Request specific arrival times or appointment lengths to accommodate your needs.
- Professional Briefing: We share relevant accessibility information with professionals before service to ensure they're prepared.
For Professionals with Disabilities
Urbance welcomes service professionals of all abilities. We provide:
- Accessible onboarding and training materials
- Flexibility in how professionals interact with the platform
- Reasonable accommodations for job requirements
Requesting Accommodations
If you require accessibility accommodations for booking, service delivery, or platform use, please contact us:
- 📧 Email: accessibility@urbance.com
- 💬 Chat: Use the Urbie chat widget on our website
- 📞 Call: Use the Urbie voice call feature
We will respond to accessibility requests within 2 business days and work with you to provide appropriate accommodations.
Feedback & Concerns
We welcome feedback on the accessibility of Urbance. If you encounter accessibility barriers or have suggestions for improvement, please let us know:
- Describe the issue or barrier you encountered
- Include the page URL or location within our site/app
- Suggest how we might improve
Send feedback to accessibility@urbance.com. We review all feedback and prioritize accessibility improvements in our development roadmap.
Third-Party Content
Some content on our site may be provided by third parties (e.g., payment processors, mapping services). While we strive to ensure accessibility across all platform features, we do not control the accessibility of third-party services. We encourage third-party providers to meet accessibility standards and will work with them to address issues.
Ongoing Improvements
Urbance is committed to continuous accessibility improvement. Our efforts include:
- Regular accessibility audits of our website and platform
- Accessibility testing with users who have disabilities
- Training for our team on accessibility best practices
- Incorporating accessibility into our design and development processes
- Monitoring evolving accessibility standards and regulations
Accessibility Standards & Compliance
Urbance aims to conform to the following standards:
- WCAG 2.1 Level AA: Web Content Accessibility Guidelines
- AODA: Accessibility for Ontarians with Disabilities Act (as applicable in Ontario)
- CRTC Guidelines: Canadian Radio-television and Telecommunications Commission accessibility requirements
While we strive for full compliance, accessibility is an evolving field, and we acknowledge there may be areas for improvement. We are committed to addressing issues as they arise.
Your Input Matters: If you experience difficulty accessing any part of our service, please reach out. Your feedback helps us improve for everyone.
Contact Information
For accessibility inquiries, accommodation requests, or feedback:
- Email: accessibility@urbance.com
- General Support: support@urbance.com
- Mailing Address: Urbance Accessibility Team, Vancouver, BC, Canada
Urbance is committed to creating an inclusive platform where everyone can access premium home services with dignity and ease.