Provider Privacy Policy

01 — Introduction

About this Policy

Urbance Inc. (“Urbance”, “we”, “our”) operates pros.urbance.ca — the platform used by independent service professionals to manage their profile, accept jobs, and receive payments. This Privacy Policy explains how we handle the personal, business, and operational data of registered providers.

By registering as a provider, you consent to the practices described in this policy. This policy is compliant with Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.

If you are a customer using urbance.ca, please refer to the separate Consumer Privacy Policy available on the main Urbance website.

02 — Information We Collect

What data we gather and why

We collect only what is necessary to operate the platform, verify your qualifications, process payments, and keep the marketplace safe. Here is a breakdown by category.

03 — How We Use Your Information

The purposes behind data collection

Every piece of data we hold serves a specific, legitimate purpose. We do not collect information speculatively or “just in case.” Below are the primary reasons we process your data.

• Account management — Creating and maintaining your provider profile, login credentials, and settings.
• Identity & credential verification — Confirming your identity, insurance, and qualifications before you go live on the platform.
• Job matching — Connecting you with relevant service requests in your area and category.
• Payment processing — Calculating earnings, processing payouts, and generating financial records.
• Platform safety & fraud prevention — Detecting suspicious activity, resolving disputes, and protecting customers and providers alike.
• Communications — Sending job notifications, payout confirmations, policy updates, and support messages.
• Legal compliance — Meeting obligations under Canadian law, including tax reporting requirements.
• Platform improvement — Analysing aggregated usage data to improve features and performance.

04 — Data Sharing

Who can see your information

Your data is shared only when it is operationally necessary or legally required. The following parties may receive limited information:

• Customers — When you accept a job, customers see your name, profile photo, service category, and rating. They do not see your government ID, banking details, or other sensitive documents.
• Payment processors — Banking and payout information is shared with our payment processor solely to execute your weekly transfers.
• Background check providers — If a background check is required for your service category, your identifying information will be shared with our vetted screening partner.
• Legal authorities — We will disclose information if required by a valid court order, law enforcement request, or applicable Canadian law.
• Infrastructure providers — Our cloud and database providers process data on our behalf and are bound by strict data processing agreements.

05 — Storage & Security

How we protect your data

We take the security of your information seriously. All provider data — including verification documents and financial records — is stored on encrypted, access-controlled infrastructure.

• All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher.
• Sensitive documents (ID, insurance, licences) are stored in encrypted, private cloud storage with strict access controls.
• Access to your personal data internally is restricted to team members with a legitimate operational need.
• Authentication tokens and session data are stored securely and expire automatically.
• We conduct periodic security reviews and follow industry best practices for data handling.

We retain your data for as long as your account is active or as required to fulfil legal, tax, or regulatory obligations. When you request account deletion, we will remove or anonymise your personal data within 30 days, except where retention is legally required (e.g., financial records for tax purposes, which are retained for 7 years).

06 — Your Rights

Control over your own data

Under PIPEDA and applicable provincial legislation, you have the following rights with respect to your personal information:

To exercise any of these rights, email us at privacy@urbance.ca. We will respond within 30 days of receiving your request.

07 — Cookies & Tracking

How we use browser data

We use cookies and similar technologies to keep you signed in, understand how the platform is used, and improve your experience. We do not use cookies for advertising or cross-site tracking.

• Essential cookies — Required for authentication and core platform functionality. These cannot be disabled without breaking the platform.
• Analytics cookies — Anonymous usage data (pages visited, time on page) that help us improve the platform. No personal identifiers are attached.
• Session tracking — Temporary tokens that maintain your logged-in state and expire when you sign out or after a period of inactivity.

You can disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent you from signing in. For more details, see our Cookie Policy.

08 — Third-Party Services

Partners who help us operate

Urbance uses trusted third-party services to deliver the platform. Each is subject to its own privacy policy and our data processing agreements. Current service partners include:

We vet all third-party services for data security standards before integration and review these relationships regularly.

09 — Contact Us

Questions about your privacy?

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out: