Provider Terms of Service

01 — Introduction

Agreement to These Terms

These Provider Terms of Service (“Terms”) constitute a legally binding agreement between you (“Provider”, “you”) and Urbance Inc. (“Urbance”, “we”, “our”) governing your access to and use of the Urbance platform at pros.urbance.ca.

By registering as a service provider, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not register or use the platform.

These Terms apply to all individuals and sole proprietors who register on the Urbance platform as service providers, regardless of service category. These Terms are governed by the laws of British Columbia, Canada.

02 — Eligibility & Account Registration

Who can register as a Provider

To register and operate as a Provider on the Urbance platform, you must meet the following requirements at all times:

• Be at least 18 years of age.
• Be legally eligible to work in Canada and, where applicable, registered to operate a business in British Columbia.
• Hold valid and current certifications, trade licences, and professional credentials required for the services you offer.
• Carry adequate liability insurance as required by Urbance (minimum $2,000,000 general liability for most categories).
• Provide accurate, complete, and non-misleading information during registration and throughout your use of the platform.
• Maintain the security of your account credentials and not share login access with any other person.
• Promptly update your account information if any details change, including insurance, certifications, or business status.

Urbance reserves the right to refuse or revoke registration to any individual who does not meet these eligibility requirements or who provides false or misleading information.

03 — Independent Contractor Status

You are not an employee of Urbance

As an independent contractor, you expressly acknowledge and agree that:

• You are solely responsible for remitting all applicable income taxes, GST/HST, and other statutory remittances to the Canada Revenue Agency.
• You are not entitled to employment insurance (EI), Canada Pension Plan contributions (CPP), or any other employee benefits from Urbance.
• You are responsible for obtaining and maintaining your own workers' compensation coverage (WCB/WorkSafeBC) where applicable to your trade or service category.
• You retain full discretion over how, when, and where you perform services — subject to the job scope accepted and these Terms.
• You may perform services for other clients, platforms, or businesses simultaneously, unless a specific job agreement restricts this.
• Urbance does not direct, control, or supervise the manner in which you perform services.

If any governmental authority determines that your relationship with Urbance constitutes employment, you agree to cooperate with Urbance and indemnify Urbance against any resulting liabilities, taxes, or penalties.

04 — Service Standards

How we expect Providers to operate

The quality and safety of every job reflects on you, the customer, and the Urbance platform. You agree to uphold the following standards on every engagement booked through the platform:

05 — Bookings & Job Acceptance

How jobs work on the platform

Job requests are surfaced to eligible Providers based on service category, geographic availability, and profile completeness. You have full discretion over which jobs you accept. However, once a job is accepted, the following rules apply:

• Acceptance — Accepting a job is a binding commitment to complete it as described. Do not accept jobs you do not intend or are unable to complete.
• Cancellations — Cancellations with less than 24 hours' notice may result in a cancellation flag on your account. Repeated short-notice cancellations may affect your job priority ranking and account status.
• Late arrivals — If you will be more than 15 minutes late, you must notify the customer through the platform immediately. Unexplained late arrivals negatively affect your rating.
• No-shows — Failing to appear for an accepted booking without notice is a serious violation of these Terms and may result in immediate account suspension.
• Job completion — Mark jobs as complete only when the work has been fully performed and the customer has been informed. Fraudulent completion claims may result in account termination.

06 — Fees & Payments

How pricing and payouts work

• Commission — Urbance deducts a 10% platform fee from the total job value before processing your payout. This fee covers payment processing, platform maintenance, customer support, and marketing.
• Payout schedule — Earnings from completed and verified jobs are processed weekly every Friday via direct deposit or Interac e-Transfer. Funds typically arrive within 1–3 business days depending on your financial institution.
• Pricing control — You set your own rates. Urbance does not dictate pricing but provides market-rate guidance. Rates must be disclosed to customers before a job is accepted.
• Refunds and adjustments — If a customer dispute results in a refund being issued, the corresponding payout (minus processing costs) may be reversed or withheld from your account.
• Chargebacks — In the event of a chargeback initiated by a customer, Urbance may temporarily withhold your payout while the dispute is investigated. You agree to cooperate fully during this process.
• Tax responsibility — You are solely responsible for all applicable taxes on your earnings, including income tax and GST/HST where applicable. Urbance will issue annual earnings summaries to assist with your reporting obligations.

07 — Ratings & Reviews

How feedback works

After each completed job, customers have the opportunity to rate their experience (1–5 stars) and leave a written review. Your overall rating is a running average of all reviews and is visible on your public profile.

• Urbance reserves the right to moderate, remove, or investigate reviews that violate our content standards, including reviews containing personal attacks, profanity, or unverifiable claims.
• Attempting to manipulate your own rating — whether by submitting fake reviews, soliciting biased reviews, or pressuring customers — is strictly prohibited and may result in account termination.
• If you believe a review is fraudulent or retaliatory, contact support@urbance.ca with relevant details. We will investigate within a reasonable timeframe.
• Sustained low ratings (below 3.5 over 10+ reviews) may trigger a performance review, a temporary reduction in job priority, or account suspension.

08 — Document Verification

Credentials, licences, and identity

The Urbance marketplace is built on trust. Customers rely on the fact that every Provider has been vetted. Accordingly, you agree to the following:

• You must upload all required documents at registration, including government-issued ID, proof of insurance, and applicable trade licences or certifications.
• All submitted documents must be authentic, current, and unaltered. Submitting forged, expired, or fraudulent documents is a serious breach of these Terms and may be referred to law enforcement.
• You must notify Urbance promptly if any credential expires, is revoked, or is subject to any regulatory action — and must not continue performing affected services in the interim.
• Urbance may conduct periodic re-verification of credentials and background checks. Failure to cooperate with re-verification may result in account suspension.
• Background checks, where required, are conducted by an approved third-party screening provider. You consent to this process as a condition of maintaining your account.

09 — Suspension & Termination

When accounts may be closed

Urbance reserves the right to suspend, restrict, or permanently terminate any Provider account, with or without notice, where Urbance determines in its reasonable discretion that there has been a violation of these Terms, applicable law, or platform policies. Grounds include but are not limited to:

Voluntary closure: You may close your account at any time by contacting support@urbance.ca. You must complete all accepted jobs and resolve any pending payments before deletion can be processed.

Upon termination, your right to access the platform ceases immediately. Sections of these Terms that by their nature should survive termination — including Sections 03, 10, 11, 12, and 13 — remain in full force.

10 — Limitation of Liability

The scope of Urbance's responsibility

To the fullest extent permitted by applicable law:

• Urbance is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform or performance of services.
• Urbance does not guarantee a minimum volume of jobs, bookings, or earnings. The availability of jobs depends on market demand, your location, service category, and profile quality.
• In any event, Urbance's total aggregate liability to you shall not exceed the total platform fees paid by you to Urbance in the 90 days preceding the event giving rise to the claim.
• Urbance does not guarantee that the platform will be available at all times, free of errors, or secure from all external threats, though we make all reasonable efforts to ensure uptime and security.

11 — Indemnification

Your responsibility to protect Urbance

You agree to indemnify, defend, and hold harmless Urbance Inc., its directors, officers, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your performance of services (or failure to perform), including property damage, personal injury, or death caused by your actions or negligence.
• Your violation of these Terms, any applicable law, or any third-party rights.
• Any misrepresentation regarding your qualifications, certifications, or identity.
• Any tax liability, regulatory fine, or penalty arising from your activities as an independent contractor.
• Any customer dispute resulting from a service you performed through the platform.

12 — Dispute Resolution

How disagreements are resolved

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Urbance platform, the parties agree to the following resolution process:

Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction where such relief is necessary to prevent irreparable harm.

13 — Changes to These Terms

How we update this agreement

Urbance reserves the right to modify, update, or replace any portion of these Terms at any time. When changes are made, we will update the “Last Updated” date at the top of this page.

For significant changes, we will endeavour to provide advance notice via email or a platform notification. Your continued use of the Urbance platform after any changes constitutes your binding acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. If you disagree with any updated Terms, you must stop using the platform and close your account.

14 — Contact Us

Questions about these Terms?

If you have questions, concerns, or requests related to these Terms of Service, please contact us through one of the following channels: