The platform and your business
Urbance connects customers with independently operated service businesses. You choose whether to accept eligible requests. Account approval does not guarantee jobs, revenue or a particular assignment. Service availability and customer bookings are subject to confirmation.
Access and verification
Complete the application truthfully, verify your email, provide the required documents and accept the current agreements. Submitted applications can view their review status. Only approved, active providers and authorized team members may access jobs. We may request updated credentials and restrict access when documents expire, safety concerns arise or terms are breached.
Jobs, price and commission
Review the service scope, location, schedule and displayed gross amount, 7% Urbance commission and estimated net amount before accepting. One provider can accept each job. Taxes, refunds, disputes, approved adjustments and payment processing can affect the final settlement. No extra work or charge is authorized without the customer’s explicit agreement through an approved process. Payout is not promised instantly.
Your team
The business owner controls invitations and permissions and is responsible for team conduct, worker classification, compensation, safety, licences and required insurance. Each person must use their own account. Do not share passwords. Remove access when it is no longer needed. Role changes take effect on subsequent authorized requests.
Customer information and photos
Access only the information needed for your assigned work. Do not reuse customer data for marketing, unrelated contact or disclosure. Obtain the customer’s permission before photographing the job area; avoid people, ID, valuables and unrelated private spaces. Photos support scope, quality review and disputes. Report privacy or security incidents promptly.
Cancellations, disputes and support
If a job becomes unsafe, outside your qualifications, materially different from its scope or impossible to attend, stop and contact support@urbance.ca promptly. Document the issue. Do not mark unfinished work complete. Urbance may investigate complaints and pause access while facts are reviewed. Customer cancellation/refund terms are available on the customer website.
Invoices and liability
Provider-issued invoices identify your business as supplier. You are responsible for correct tax registration, invoice information and payment arrangements. The invoice tool does not charge a card or constitute an Urbance-issued tax invoice. Each party remains responsible for its own negligence and obligations under applicable law. Nothing excludes a right or liability that cannot lawfully be excluded.
Changes, termination and governing law
We may update policies with notice and require renewed acceptance for material changes. Either party may end participation subject to existing obligations, record-retention requirements and unresolved bookings. BC law and applicable Canadian federal law govern. Contact support@urbance.ca for a copy of your accepted policy version or a complaint.