Legal
Provider Cookie Policy
This policy explains how cookies and similar tracking technologies are used on pros.urbance.ca — the platform for registered service professionals. Please read this alongside our Privacy Policy.
01 — Introduction
About this Cookie Policy
Urbance Inc. (“Urbance”, “we”, “our”) uses cookies and similar technologies on pros.urbance.ca to keep the platform secure, functional, and performant for registered service providers.
This Cookie Policy explains what cookies are, which ones we use, and how you can manage them. It applies specifically to the Urbance Providers portal and should be read alongside our Privacy Policy and Terms of Service.
We do not use cookies for advertising, cross-site tracking, or the sale of personal data. All cookies on this platform serve a functional, security, or analytical purpose directly related to your use of the service.
02 — What Are Cookies?
A simple explanation
Cookies are small text files placed on your device (computer, phone, or tablet) when you visit a website. They allow the site to remember information about your visit — such as whether you are logged in — and help the platform work correctly on your next visit.
In addition to traditional cookies, we may use similar technologies such as browser local storage (for saving UI preferences), session tokens (for secure authentication), and analytics scripts. These function in a similar way and are covered by this policy.
03 — Types of Cookies We Use
What each cookie does
A — Essential Cookies
These cookies are strictly necessary for the platform to function. They cannot be disabled without breaking core features.
- Authentication tokens — Keep you signed in securely across page loads and browser sessions.
- Session management — Track your active session and automatically expire it after inactivity.
- Security (CSRF) — Protect form submissions from cross-site request forgery attacks.
- Dashboard state — Maintain your current view and active tab within the provider dashboard.
B — Performance & Analytics Cookies
These cookies collect anonymised data about how the platform is used to help us improve performance and identify issues.
- Usage analytics — Which pages are visited most, how long sessions last, and where users navigate. No personally identifiable information is attached.
- Performance monitoring — Load times, API response times, and page rendering metrics used to optimise the platform.
- Error tracking — Automatically capturing JavaScript errors or failed requests so our team can resolve them quickly.
C — Functional Cookies
These cookies enhance your experience by remembering choices you have made on the platform.
- Saved preferences — Remembering your dashboard layout, notification settings, and display choices.
- Form progress — Preserving partially completed application or profile forms so your work is not lost if you navigate away.
- Language & region — Storing your locale settings if applicable.
D — Security Cookies
These cookies support our fraud prevention and platform integrity systems.
- Bot & abuse detection — Identifying and blocking automated attacks, credential stuffing, and scraping attempts.
- Suspicious activity monitoring — Flagging unusual login patterns or access from unrecognised devices.
04 — Third-Party Cookies
Cookies set by our service partners
Some cookies on this platform are set by trusted third-party providers that help us deliver the service. Each partner operates under its own privacy policy and is subject to our data processing agreements.
We do not sell, rent, or share provider data with any third-party advertiser. Our third-party partners may only use data for the purposes described above and as set out in our data processing agreements.
05 — Managing Cookies
How to control what is stored
You have the right to accept or decline non-essential cookies at any time. The most direct way to do this is through your browser settings. Here is how to do it in common browsers:
Important: Disabling essential cookies will prevent you from signing in and accessing your provider dashboard. Core platform functionality relies on authentication and session cookies that cannot be removed without breaking your experience.
You can also clear existing cookies stored by this site at any time via your browser's developer tools or privacy settings. This will sign you out of your current session.
06 — Data Retention
How long cookies are kept
Different cookies have different lifespans depending on their purpose:
When a cookie expires, your browser automatically removes it. You can also manually clear cookies at any time through your browser settings.
07 — Legal Basis
Our compliance with Canadian privacy law
Our use of cookies is governed by Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy standards.
- Legitimate interest — Essential and security cookies are deployed on the basis of legitimate interest: they are strictly necessary to provide the service you have registered for and requested.
- Consent — Non-essential cookies (analytics and functional) are deployed where we have obtained your implied consent through continued use of the platform, consistent with PIPEDA transparency requirements.
- Transparency — We make this Cookie Policy publicly available and clearly disclose which technologies we use, why, and for how long.
- Your rights — You can withdraw consent for non-essential cookies at any time by adjusting your browser settings, as described in Section 05.
08 — Policy Updates
How we handle changes
Urbance may update this Cookie Policy from time to time to reflect changes to the technologies we use, new legal requirements, or improvements to the platform.
When changes are made, we will update the “Last Updated” date at the top of this page. For material changes, we will provide advance notice via email or an in-platform notification.
Your continued use of the Urbance platform after any update to this policy constitutes your acceptance of the revised terms. If you disagree with any changes, you may adjust your cookie settings or contact us to discuss your options.
09 — Contact Us
Questions about cookies?
If you have any questions, concerns, or requests relating to this Cookie Policy or our use of tracking technologies, please contact us:
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